Privacy Policy

Privacy Policy

1. Introduction

Welcome to Grenella.com. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you how we handle your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username, or similar identifier.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details.
• Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
• Profile Data: This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer.
• To process and deliver your orders.
• To manage our relationship with you.
• To enable you to partake in a prize draw, competition, or complete a survey.
• To improve our website, products or services, marketing, or customer relationships.
• To recommend products or services that may be of interest to you.

4. Disclosure of Your Data

We may share your personal data with external third parties, such as suppliers and service providers, to facilitate our services. All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or withdraw consent.

8. Changes to the Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at support@grenella.com.